Refund Policy

Refund Policy

Last updated: October 10, 2025

Thank you for using Hummerbot services. We value your business and want to ensure you're completely satisfied with your purchase. This refund policy explains how we handle refunds for our subscription services.

1. 14-Day Refund Period

We offer a 14-day refund period for all subscription purchases made through our platform. If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase or subscription renewal. After this 14-day period, refunds will not be available, and you will continue to be charged according to your subscription terms.

2. Payment Processing via Paddle

Hummerbot utilizes Paddle as our payment service provider. All transactions are processed securely through Paddle's payment platform. When you make a purchase or subscribe to our services, you are entering into an agreement with both Hummerbot and Paddle. Paddle handles all billing information, payment processing, and transaction records.

For any billing-related questions or to request refunds within our policy terms, you may contact us directly or manage your subscription through your account settings. All refund requests will be processed through Paddle according to our established refund policy.

3. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Request your refund within 14 days of the initial purchase or renewal
• Not have used the service extensively during the trial period (normal usage for evaluation is acceptable)
• Contact us using the contact information provided on our website
• Have a valid reason for requesting the refund that aligns with our policy

4. Non-Refundable Situations

The following situations are not eligible for refunds:

• Purchases made more than 14 days ago
• Subscriptions that have been significantly used after the refund period
• Services that have already been delivered or used
• Charges related to payment processing fees or currency conversion
• Abuse of our refund policy (e.g., requesting multiple refunds)
• Violations of our terms of service

5. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@hummerbot.com
2. Provide your account information and order details
3. Explain the reason for your refund request
4. Our team will review your request and respond within 5 business days

Once approved, your refund will be processed through Paddle and will be applied to your original payment method. Please note that depending on your payment method, it may take 5-10 business days for the refund to appear in your account.

6. Subscription Renewals

All subscriptions automatically renew at the end of each billing cycle unless canceled. If you wish to prevent future charges, you must cancel your subscription before the renewal date. Refunds are not available for subscription renewals that have occurred more than 14 days ago. You can manage your subscription settings at any time through your account dashboard.

7. Data and Account Closure

If your refund request is approved and your account is closed, please be aware that all data associated with your account may be permanently deleted. We recommend backing up any important data before requesting a refund that results in account closure.

8. Changes to This Policy

Hummerbot reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after changes are made constitutes acceptance of the updated policy. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions about our refund policy, please contact us at:

Hummerbot
Email: help@hummerbot.com
Website: hummerbot.com