Billing and Subscription Management

The Billing section of HummerBot allows you to manage your subscription, payment methods, invoices, and account details. This is where you'll handle all financial aspects of your HummerBot account.

Accessing Billing

To access your billing information:

1. Sign in to your HummerBot account
2. Click on your profile icon in the top-right corner
3. Select "Billing" from the dropdown menu
4. You'll be taken to the billing dashboard

Subscription Plans

Plan Overview

Your billing page shows:

• Current subscription plan
• Plan expiration date
• Included features and limits
• Current usage statistics
• Upcoming charges

Plan Comparison

You can view and compare different plans:

• Starter: Basic features for individuals
• Professional: Enhanced features for small businesses
• Enterprise: Full features for large organizations

Payment Methods

Adding a Payment Method

1. Go to the "Payment Methods" section
2. Click "Add Payment Method"
3. Enter your card details
4. Verify the information
5. Set as default if desired

Updating Payment Information

1. Find the card you want to update
2. Click "Edit" next to the card
3. Update the required information
4. Save your changes

Setting Default Payment Method

• Click on the card you want to set as default
• Select "Set as Default"
• This card will be used for all future charges

Managing Subscriptions

Upgrading Your Plan

1. Navigate to the "Subscription" section
2. Click "Change Plan"
3. Select your desired plan
4. Review the changes and pricing
5. Confirm the upgrade
6. The changes will take effect immediately

Downgrading Your Plan

1. Go to the "Subscription" section
2. Click "Change Plan"
3. Select your desired plan
4. Review the changes and proration details
5. Confirm the downgrade
6. Changes typically take effect at the next billing cycle

Cancelling Your Subscription

1. Go to the "Subscription" section
2. Look for "Manage Subscription" or "Cancel Plan"
3. Click "Cancel Plan"
4. Select a reason for cancelling (optional)
5. Confirm cancellation
6. Your service will continue until the end of the current billing period
7. After cancellation, you'll have access to free services only

Important: When you cancel, you retain access to paid features until the end of your current billing period. After that, your account will revert to the free tier.

Invoices and Receipts

Viewing Invoices

• All invoices are listed in chronological order
• Click on any invoice to view or download it
• Invoice details include:
  • Billing period
  • Services used
  • Taxes applied
  • Payment method used

Invoice Settings

• Set your business information for invoices
• Configure automatic invoice delivery
• Choose your preferred invoice format

Account Management

Updating Account Information

• Change your business name or tax information
• Update your billing address
• Modify contact preferences
• Add VAT/GST numbers if applicable

Refunds and Credits

Requesting Refunds

• Refunds are considered on a case-by-case basis
• Contact support for refund requests
• Provide specific details about your request
• Refunds typically process within 5-10 business days

Credit Balance

• Any credits appear in your account balance
• Credits automatically apply to future invoices
• View credit history in the payment history section